Frequently asked questions
At Mayima we know that our customers care about an intelligent way of purchasing and demand items of quality, design and durability. We care about our customers and try to give an answer as soon as possible to all of your questions. You can always write us to: info@mayimastore.com.
Many questions are very common, so maybe you'll find the answer your searching for over here.
How can I buy my Mayima?
To realize a purchase on our website, you only have to choose one or more of our available products and complete the order using our online purchase system, just like that. If you have any problems or there is an error, please let us know using info@mayimastore.com. Once we receive your message, we'll try to have it solved asap.
Which payment methods do you accept?
We accept any of the following payment methods: Debit or Credit Card (Visa, MasterCard, American Express) and Paypal. All personal information is secure and safe at all times. We also don't store any banking information supplied during purchase. To process an order, data is encrypted and sent safely to our payment gateway (Caja Laboral). This gateway meets the highest security standards and is responsible for completing the transaction with your bank.
Can I buy Mayima in a store?
Yes! Have a look at our “Where to buy” list and search for a boutique nearby where you live. If you can’t find the one or they haven’t got your model of the product, don’t worry! You can easily check our catalogue and choose your favourite product online.
How can I now my correct size?
Every item is unique size, so you don’t need to worry about it.
I have made a mistake introducing my personal information during the purchase; can I change them?
If you have noticed that you made a mistake during the purchase of your Mayima, write us to info@mayimastore.com and explain what happened. We'll modify it as soon as possible.
I haven't received any order confirmation, is everything okay?
Once you have completed the purchase, you'll receive an order confirmation automatically. That's our way of confirming your purchase and to send you the order document. If you haven't received anything in your inbox, don't forget to check your spam or advertising folder. If you still can't find it, write to us at info@mayimastore.com and we'll send you a copy.
How can I request an invoice?
In case you want to receive an invoice, contact us at info@mayimastore.com. Don't forget to include your order number, so we can find your order much faster and make out the correct invoice.
Can I cancel my order?
If you have to cancel your order and have already received your order confirmation, please write us at info@mayimastore.com. We will process your cancellation and refund its value within the next five business days.
How long does it take to deliver my Mayima products?
If your Mayima articles destination is an EU-Country: our delivery takes between 3 and 5 days. If your Mayima articles is a Non-EU-Country: our delivery takes between 5 and 7 days. If your Mayima articles is Spain (mainland): our delivery takes between 2 and 3 working days. If your Mayima articles is the Balearic Islands: our delivery takes between 7 and 14 days. Please notice that our shipment company doesn’t make any deliveries during the weekend.
If the colour isn't the right one, can I exchange them?
Absolutely. The exchange is possible within 14 working days after receiving your shoes. Please write an e-mail to info@mayimastore.com and provide all the information. We’ll confirm you your request as soon as possible and tell you what the next steps are.
How long is the exchange and return period?
You can request an exchange or return within 15 days of receiving your product(s).
How can I clean my Mayima?
Hoods, like hats, are rarely washed. But we know that you are going to be using your Mayima as much as possible, so if you think they need a washing just follow the instructions that you can see in the inner label.
If I wish to return my Mayima, how do you refund me the money?
After your article gets to our warehouse, we'll refund you your money during the next 7 days directly to your PayPal or Bank Account, depending on the payment you have chosen to pay in the first place.
What happens if the hood I want to return or exchange are used or in a bad condition?
If your articles have a fabrication defect, don’t worry because our warranty covers these defects. But if we notice that the articles have been used or they are in a bad condition, we might charge you up to 100% of you purchase for compensatory damages.
What materials do you use?
The materials can be found in the inner label of every hood.
Hoy can I get in touch with you if I have any doubt or question?
For doubts, questions, suggestions or others please write to info@mayimastore.com. We'll be happy to answer you as fast as we can.